Trusted by 5,000+ fitness businesses
How Flex Fees save your gym money
Recover transaction costs
Offset your actual processing costs with a percentage fee on credit card payments and a flat fee on ACH.
Transparent to members
The fee appears clearly on every invoice, no surprises.
Automatic and hands-off
Built into Zen Planner’s billing system, nothing to manage manually.
Thousands saved annually
Most gyms recover $5,000+ a year, depending on transaction volume.
How Flex Fees save your gym money
Increase your bottom line - without raising membership costs
For a 150-member gym (100 paying by credit card, 50 by ACH): a 3% Flex Fee on credit card payments plus a flat $0.99 on ACH payments generates $349.50 in additional monthly revenue — $4,194 per year. On the credit card side, that 3% fee also drops your net processing cost from 3.89% down to 0.89%.
Transparent to members
Stay affordable without losing margin
Built into billing, not bolted on
Customer Stories
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See how Flex Fees can save you thousands per year.
See how Zen Planner Flex Fees help offset processing costs and protect your gym’s bottom line.
Frequently asked questions
Flex Fees are a small per-transaction fee added to member payments that offsets your payment processing costs. They’re built into Zen Planner’s billing system.
Most gyms lose 3–4% of every transaction to processing fees. With Flex Fees, a $150/month membership adds a $4.50 fee (3%) that the member pays — so you keep the full $150. Across 100 members, that’s $5,400 a year recovered without raising rates.
Yes. The fee appears clearly on member invoices so there are no surprises.
Flex Fees are available in most U.S. states. Flex Fees are currently unavailable in New York, Connecticut, Massachusetts, Oklahoma, Maine, and Puerto Rico.
- Contact your Customer Success team to enable Flex Fees.
- Set your fee percentage, up to 3%.
- Notify members using Zen Planner’s ready-to-use email templates.
- Monitor your savings and member feedback from your dashboard.
Most members understand small transaction fees, especially when clearly communicated. Transparency is the key — most gyms using Flex Fees report minimal to no pushback.
Yes. You control your fee percentage up to 3% on credit card payments, so you can set a rate that fits your business.
A price increase affects every member, regardless of how they pay. Flex Fees only affect members who choose to pay by credit card — and only by the actual cost of accepting that card.
No. The fee is disclosed at checkout as a separate, clearly labeled line item — never bundled into your price or hidden in the total.
No — Flex Fees must apply uniformly across your gym. If you need to make an exception for a specific member, you can issue a custom refund on a case-by-case basis.