On July 8, just days before its scheduled enforcement, the Eighth Circuit Court of Appeals vacated the Federal Trade Commission’s “Click-to-Cancel” rule. This rule would have required businesses to offer a simple, online method for customers to cancel recurring payments.
At Daxko Zen Planner, we believe your member experience should reflect your mission. Some organizations view online cancellation as a natural part of serving members efficiently. Others prioritize personal, staff-led conversations. Our role is to support both.
Over the past year, we’ve worked to build the necessary functionality to support easy cancellation in your Zen Planner platform. These remain available and configurable—whether you enable them or prefer to manage cancellations manually.
It’s also worth noting that some states may continue to require online cancellation options, even without a federal mandate. We encourage you to stay up to date on your state’s consumer protection rules.
It’s important to stay attuned to regulatory changes that shape how fitness businesses operate. With the recent vacating of the FTC’s ‘click-to-cancel’ rule, the focus remains on supporting fair, transparent policies that enhance the member experience while respecting the operational needs of fitness organizations. Our goal remains to empower businesses to serve their communities in the way that works best for them.
Wes Gillette
Chief Product Officer at Daxko
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