What’s New – Multi-Channel Review Requests
Zen Planner Engage now offers Multi-Channel Review Requests, allowing gyms to solicit member feedback through SMS, email, or WhatsApp.
Where to Find It:
Reputation Management → Review Requests
This feature ensures that members can provide reviews through their preferred communication method, increasing the likelihood of feedback and enhancing your gym’s online reputation.
Why It Matters
Flexible Outreach for Maximum Engagement
- Member Convenience: By offering multiple channels—SMS, email, and WhatsApp—you cater to members’ communication preferences, making it easier for them to leave reviews.
- Improved Visibility: Positive reviews across various platforms boost your gym’s online presence, making it more attractive to potential members.
- Automated Follow-Ups: Set up automated reminders to encourage members to complete their reviews, ensuring consistent feedback collection.
Benefit to Gyms
By streamlining the review collection process and offering multiple channels, gyms can rapidly build a robust online reputation, fostering trust among prospects and encouraging new sign-ups.
Practical Use Cases
- Post-Class Feedback: Automatically send a review request via SMS to members after they attend a class.
- Membership Milestones: Celebrate a member’s anniversary by sending a WhatsApp message requesting a review of their experience.
- Email Campaigns: Include review requests in your monthly newsletters to gather feedback from engaged members.
